Submit a Warranty or Repair Request

Use this request form if you have a product that requires repairs or an assessment for warranty coverage. Please provide as much information as possible in order to expedite the process. A bkm service team member will be in touch within 24 business hours.

Name of Person Requesting Service
First Last
Name of Your Most Recent Contact at bkm

Provide the name of your Account Manager or most recent contact at bkm (if known).
Date - must be mm/dd/yyyy format * Required
MM slash DD slash YYYY
Customer Number
Company Name * Required
Original Order Number

CHAIRS: To find order #, flip chair over and look for white tag. On tag look for either order # or job #.
Model Number

CHAIRS: To find model #, flip chair over and look for white tag. On tag look for either model # or item #.
Acknowledgement Number
Ship Date - must be mm/dd/yyyy format
MM slash DD slash YYYY
Contact Name * Required
First Last
Contact Email * Required
Phone Number * Required
Address * Required
Street Address Address Line 2 City State ZIP Code
Description of Problem * Required
Please be as detailed as possible. The more information you provide, the faster we can assess the issue at hand and take action.
Upload Photos / Files
Max. file size: 64 MB.
The warranty / repair process can be significantly expedited when you submit photos of the product that needs attention. Please submit as much information as possible.